Last updated 6th October 2009.
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By accessing this web site ("Site"), you agree to be bound by these terms and conditions. Olivier Laudus Limited reserves the right to change these terms and conditions at any time without notice and all such changes will take effect when posted on this Site. You should read the terms and conditions on each occasion you use this Site. Your continued use of the Site shall signify your acceptance to be bound by the latest terms and conditions.
Olivier Laudus and Olivier Laudus Design are trading names of:
Olivier Laudus Design Limited
48 High Street
Company Registration Number 6255410
Registered in England
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact us before placing an order. Ways to contact us are displayed on the Contact page of this Site.
BY PHONE: - Call +44 (0)20 8374 1239 during our published opening times.
Payment by credit/debit cards are accepted.
ON-LINE: - You can order on-line via this Site.
When we receive your order, we will process it and send you an e-mail confirming receipt of your order and the details of your order ("Confirmation E-mail"). Your order represents an offer to us to purchase a product which is accepted by us at the time we send the Confirmation E-mail. If you order over the telephone (without providing an e-mail address), then your telephone order represents an offer to us to purchase a product which will be accepted by us as so indicated during our telephone conversation. We will include your receipt either via e-mail or included with the products you ordered
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided in connection with your order.
All orders within the UK will be sent to you by Royal Mail, by either Recorded Delivery (delivery takes 1-3 working days from the time you receive your despatch confirmation email) or Special Delivery. Deliveries outside the UK will be sent by the means we consider most appropriate with regard to cost and delivery time.
Free delivery is subject to conditions and only applies to orders delivered within the UK.
Delivery charges will be confirmed at the time of ordering.
Special delivery and Recorded delivery require an authorised person at the delivery address to sign for the package. We do not take responsibility for late delivery due to factors outside our control (e.g. postal delays). You will receive an e-mail notification of shipment from us.
The time between receiving your order and us despatching your items will depend on the type of item ordered, with some being hand made specifically for you. The expected delivery time will be shown in the "Delivery" information within the item description. Where an item is required by a specific date this must be made clear at the time of ordering.
Goods ordered for delivery outside the UK may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.
Risk of loss and damage of products passes to you on the date when the products are delivered by us to the delivery company (Royal Mail for deliveries within the UK or the shipping company for deliveries outside the UK).
All prices are shown in Pound Sterling and include VAT.
Non-personalised orders can be returned (for a refund) within 14 days of receipt but before the wedding date stated on the order form, provided the item and presentation packaging is returned unmarked and undamaged.
Items that are requested to be returned after 14 days are at the discretion of the company and a 10% administration fee will be charged. If an item is ordered in multiples of 3 or more and is returned to us we will charge a 20% order value restocking fee.
Personalised items are not returnable and the fees paid for personalised items are not refundable.
Unfortunately earrings for pierced ears cannot be returned due to Health and Hygiene regulations. The same applies to sets which contain earrings for pierced ears.
Approved returns within the UK must be sent via Royal Mail by Recorded Delivery and the shipping charges must be paid by you. Approved returns outside the UK must be returned via the same method they were sent and the shipping charges must be paid by you. We recommend pre-approved returns are sent in the same packaging in which they were delivered to you.
Refunds for approved returns will be provided to you by cheque or credit card. Postage, packaging, or any other shipping fees are not refundable unless the item is being returned because it is faulty. We offer free delivery on orders above £75, however if an order with a value of £100 or below is being returned to us (and the goods you are keeping are below £75), postage which we originally incurred (£4.95), for orders above £100 (£6.95) will not be refunded.
To return any products to us, please clearly mark whether you would like a refund or exchange. Pack the items together with your invoice / receipt and send it to the address shown on the Contact Us page of this Site. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
Please send returned items to Olivier Laudus Design Limited, 192 Archway Road, London N6 5BB.
If the offer states a qualifying minimum spend, the minimum spend is exclusive of Postage & Packaging. In the event that you return an item which reduces your order value below the minimum spend, the free gift remains the property of Olivier Laudus and must be enclosed within your package and returned in accordance to our Returns Policy.
In the event that you return an item which reduces your order value below the minimum spend and fail to return the free gift in accordance to our Returns Policy, the amount refunded to you will be minus the total stated value of the free gift. If your full order is returned, the free gift remains the property of Olivier Laudus.
In the event that the free gift is not enclosed within your return, you will be required to make payment for the total stated value within 28 days.
Only one free gift per person.
Not to be used in conjunction with any other offer.
It is your responsibility to enter the code at checkout. We are unable to apply a discount code once your order has been placed.
If you have obtained a discount offer from a 3rd party, others T&C's may apply.
Not to be used in conjunction with any other offer.
Not to be used in conjunction with any other offer.
Only one voucher can be redeemed against anyone order.
Subject to the terms and conditions, Olivier Laudus Design Limited grants you a limited non-exclusive licence to access and make personal use of this Site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Olivier Laudus Design Limited. You must not use the Site in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. Neither this Site nor any content on this Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
This Terms & Conditions page may be downloaded, stored or printed for your own records and reference.
Where a link takes you to another site, these linked sites are not under the control of Olivier Laudus Design Limited and Olivier Laudus Design Limited is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.
To the maximum extent permitted by law, Olivier Laudus Design Ltd makes no representation or warranty of any kind express or implied statutory or otherwise in connection with the Site or our products.
Except to the extent prohibited by law and to the maximum extent permitted by law, Olivier Laudus Design Limited will not be liable for any consequential, special or indirect losses suffered or incurred by you arising out of or in connection with the provisions of any matter under these terms and conditions.
Except to the extent prohibited by law and to the maximum extent permitted by law, Olivier Laudus Design Limited liability for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the ordered product(s).
The foregoing shall not exclude or limit any liability that may not, by applicable law, be excluded or limited.
Nothing in these terms and conditions affect your statutory rights as a consumer.
Olivier Laudus Design Limited shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
These terms and conditions and any contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.
Any rights not expressly granted herein are reserved by Olivier Laudus Design Limited. These terms and conditions represent the entire understanding relating to the use of this Site and supersede any prior or contemporaneous, conflicting, or additional communications.
Olivier Laudus Design Limited reserves the right to change these terms and conditions at any time without notice and all such changes will take effect when posted on this Site. You should read the terms and conditions on each occasion you use this Site. Your continued use of the Site shall signify your acceptance to be bound by the latest terms and conditions.
Olivier Laudus Design Limited takes privacy seriously and we are committed to maintaining the trust and confidence of our clients and visitors to our web site.
Personal information means any information that may be used to identify you, such as your name, phone number, e-mail address, postal address, fax number, and credit / debit card details.
We only collect that personal information that you provide to us.
We collect and use the personal data that you provide to us to process your orders and to fulfil your requests. We may pass your personal data to third parties in order to process you orders and fulfil your requests (such as Royal Mail, etc.). We also use your personal information for administration purposes and to comply with the law. We may need to share your personal information with our suppliers, vendors, agents, and government agencies, as applicable, for these purposes.
We will not provide or sell your personal data to other companies for marketing purposes.
We take reasonable measures to keep personal information submitted to us secure, accurate, and up-to-date.
If your personal details change, please help us to keep your information accurate and up-to-date by promptly notifying us.
Our web Site does not offer information intended to attract children.
Olivier Laudus Design Limited does not knowingly solicit personal information from children.
By subscribing to our mailing list you agree to receive e-mail or other communications from us.
You can unsubscribe at any time by contacting us by e-mail or by any other means as shown on the Contact Us page of this Site.
A cookie is a small text file containing information that a web site transfers to your computer's hard disk for record-keeping purposes.
When entering your details during the ordering process you may choose to store these details for future use. In this case that information will be stored in a Cookie.
If you choose not to store these details no cookies will be placed on your computer.
In addition, Session Cookies are used to assist in the on-line ordering process. These Cookies only exist during that process. They are not placed on your computerâ€™s disc and are automatically deleted when you close your browser.
If you have any questions or concerns regarding this Site or about our collection, use or disclosure of your personal information, please contact us by e-mail or by any method shown on the Contact Us page of this Site.