Returns Policy

After ordering, if you are unhappy with your order in any way then the items can be returned for a refund or exchange within 14 days of receipt providing this is before the wedding day. Please note that pierced jewellery must be returned in its original sealed packaging. We are committed to adhere to the health and hygiene regulations

Items must be returned in their original condition. Please return items with a form of tracking and insurance as we cannot be held responsible for returns lost in transit.

Returns Address:

4 Shaw Place

Fortis Green Avenue

London N2 9LY

Returns outside the standard 14 day window will only be accepted at our discretion.

Any returns that are damaged in transit due to being poorly packaged may not be accepted and may be sent back to the customer.

We do not offer refunds or exchanges on goods which have been made to order (like veils).

Please note that pierced jewellery must be returned in its original sealed packaging.

If your item is faulty i.e. received damaged or with a manufacturing fault then we can offer alternatives such as repair or exchanges. For more information please email info@olivierlaudus.com

Returns will be credited to the original payment method.

If you need any further assistance, please do not hesitate to get in touch by email to info@olivierlaudus.com or call us on +(44) (0)20 8004 9988

DELIVERY

UK - FREE DELIVERY AND RETURNS FOR ORDERS OVER £75

Delivery via Royal Mail. Allow 1-3 working days for most items from the moment you receive your despatch note.

There is a delivery charge of £4.99 for all orders under £75.

USA & CANADA - FREE DELIVERY FOR ORDERS OVER £110

Delivery via Royal Mail international signed for. Allow 4-5 working days for most items from receiving despatch note. There is a delivery charge of £8.50 for all orders under £110. We will try our best to avoid you paying taxes and import duties.

EUROPE: FREE DELIVERY FOR ORDERS OVER £110

Delivery via Royal Mail international signed for Allow 4-5 working days for most items from receiving despatch note. There is a delivery charge of £8.50 for all orders under £110. We will try our best to avoid you paying taxes and import duties.

REST OF THE WORLD: FREE DELIVERY FOR ORDERS OVER £120

Delivery via Royal Mail international signed for. Allow 5-7 working days for most items from receiving despatch note. There is a delivery charge of £12.50 for all orders under £120. We will try our best to avoid you paying taxes and import duties.