Terms and Conditions
Last updated 6th October 2018.
This page may be stored and / or printed own records and reference.
By accessing this web site ("Site"), you agree to be bound by these terms and conditions. Olivier Laudus Limited reserves the right to change these terms and conditions at any time without notice and all such changes will take effect when posted on this Site. You should read the terms and conditions on each occasion you use this Site. Your continued use of the Site shall signify your acceptance to be bound by the latest terms and conditions.
Olivier Laudus and Olivier Laudus Design are trading names of:
Olivier Laudus Design Limited
Kemp House, 160 City Road, London, EC1V 2NX
Company Registration Number 6255410
Registered in England
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact us before placing an order. Ways to contact us are displayed on the Contact page of this Site.
BY PHONE: - Call +44 (0)20 8004 9988 during our published opening times.
Payment by credit/debit cards is accepted.
ON-LINE: - You can order online via this Site.
When we receive your order, we will process it and send you an e-mail confirming receipt of your order and the details of your order ("Confirmation E-mail"). Your order represents an offer to us to purchase a product which is accepted by us at the time we send the Confirmation E-mail. If you order over the telephone (without providing an e-mail address), then your telephone order represents an offer to us to purchase a product which will be accepted by us as so indicated during our telephone conversation. We will include your receipt either via e-mail or included with the products you ordered
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided in connection with your order.
UK - FREE DELIVERY AND RETURNS FOR ORDERS OVER £49
Delivery via Royal Mail. Allow 1-3 working days for most items from the moment you receive your despatch note.
There is usually a non-refundable delivery charge of £4.99 for all orders under £49 but due to current circumstances with the COVID-19 virus, we are offering free delivery on all orders.
USA & CANADA - FREE DELIVERY FOR ORDERS OVER £50
Delivery via Royal Mail international signed for. Allow 4-5 working days for most items from receiving despatch note. There is a delivery charge of £11.50 for all orders under £50. We will try our best to avoid you paying taxes and import duties.
EUROPE: FREE DELIVERY FOR ORDERS OVER £110
Delivery via Royal Mail international signed for Allow 4-5 working days for most items from receiving despatch note. There is a delivery charge of £8.50 for all orders under £50. We will try our best to avoid you paying taxes and import duties.
REST OF THE WORLD: FREE DELIVERY FOR ORDERS OVER £50
Delivery via Royal Mail international signed for. Allow 5-7 working days for most items from receiving despatch note. There is a delivery charge of £11.50 for all orders under £50. We will try our best to avoid you paying taxes and import duties.
If an order of £49 or more is returned to us in its entirety, we reserve the right to not refund the delivery charge that we incurred when sending the order out to you (Usually £4.99). If 1 or more items are kept by the customer, delivery will not be charged.
- Olivier Laudus are happy to accept returns of unwanted items (including earrings as long as they are returned in the sealed pouch they came in) within 14 days of purchase. Our earrings policy also applies to necklace sets.
- All items must be returned unworn in their original unmarked packaging, labels attached, with proof of purchase. Please send an email to email@example.com to let us know you are returning something.
- We advise that all returns are sent by Signed For Delivery, as we are unable to accept responsibility for returns unless signed for by a member of Olivier Laudus staff. Please note we might not email you upon receipt of your parcel, if you would like to confirm that your parcel has arrived at our offices, please check your tracking number on the parcel courier’s website.
- Returns are usually processed within 7 working days, although during busy periods this may vary.
- £3.99 will be deducted from your refund if less than £49 of your order is kept. This is less than the original postage cost we incur when sending out the parcel to you. (Free delivery on orders above £49)
- As soon as we’ve received and taken care of your return, we’ll email you to confirm that your refund has been issued.
- Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:
Credit Card: Our bank will credit your account within 3-5 working days of receipt of your items.
PayPal: Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
- All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, custom duties and sales taxes are non-refundable.
- Refunds will always be processed onto the same debit or credit card used for purchase.
Olivier Laudus Design
91 Abbott Road
Bury St-Edmunds IP33 3UN
If you need any further assistance, please do not hesitate to get in touch by email to firstname.lastname@example.org or call us on 020 8004 9988 International +(44) (0)20 8004 9988
If the offer states a qualifying minimum spend, the minimum spend is exclusive of Postage & Packaging. In the event that you return an item which reduces your order value below the minimum spend, the free gift remains the property of Olivier Laudus and must be enclosed within your package and returned in accordance to our Returns Policy.
In the event that you return an item which reduces your order value below the minimum spend and fails to return the free gift in accordance to our Returns Policy, the amount refunded to you will be minus the total stated value of the free gift. If your full order is returned, the free gift remains the property of Olivier Laudus.
In the event that the free gift is not enclosed within your return, you will be required to make payment for the total stated value within 28 days.
Only one free gift per person.
Not to be used in conjunction with any other offer.
Order for £75 and receive £15 cash back: To qualify for the cash back offer, a minimum value of £75 must be kept. Cash will be refunded 2 weeks after the order has been received. The refund will be processed to the original payment method.
It is your responsibility to enter the code at checkout. We are unable to apply a discount code once your order has been placed.
Discount codes only apply to online orders and can’t be applied to orders placed before or after a bridal consultation.
If you have obtained a discount offer from a 3rd party, other T&C's may apply.
Not to be used in conjunction with any other offer.
Promotional Gift Vouchers:
Not to be used in conjunction with any other offer.
Only one voucher can be redeemed against anyone order.
Subject to the terms and conditions, Olivier Laudus Design Limited grants you a limited non-exclusive licence to access and make personal use of this Site, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Olivier Laudus Design Limited. You must not use the Site in any way that causes, or is likely to cause, the Site or access to it to be interrupted, damaged or impaired in any way. Neither this Site nor any content on this Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
This Terms & Conditions page may be downloaded, stored or printed for your own records and reference.
Links to Third Party Sites
Where a link takes you to another site, these linked sites are not under the control of Olivier Laudus Design Limited and Olivier Laudus Design Limited is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites.
To the maximum extent permitted by law, Olivier Laudus Design Ltd makes no representation or warranty of any kind express or implied statutory or otherwise in connection with the Site or our products.
Except to the extent prohibited by law and to the maximum extent permitted by law, Olivier Laudus Design Limited will not be liable for any consequential, special or indirect losses suffered or incurred by you arising out of or in connection with the provisions of any matter under these terms and conditions.
Except to the extent prohibited by law and to the maximum extent permitted by law, Olivier Laudus Design Limited liability for loss or damage shall, in any event, be limited to a sum equal to the amount paid or payable by you for the ordered product(s).
The foregoing shall not exclude or limit any liability that may not, by applicable law, be excluded or limited.
Nothing in these terms and conditions affect your statutory rights as a consumer.
Events Beyond Our Reasonable Control
Olivier Laudus Design Limited shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing Law & Jurisdiction
These terms and conditions and any contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.
Any rights not expressly granted herein are reserved by Olivier Laudus Design Limited. These terms and conditions represent the entire understanding relating to the use of this Site and supersede any prior or contemporaneous, conflicting, or additional communications.
Olivier Laudus Design Limited reserves the right to change these terms and conditions at any time without notice and all such changes will take effect when posted on this Site. You should read the terms and conditions on each occasion you use this Site. Your continued use of the Site shall signify your acceptance to be bound by the latest terms and conditions.
Olivier Laudus Design Limited takes privacy seriously and we are committed to maintaining the trust and confidence of our clients and visitors to our web site.
What personal information do we collect?
Personal information means any information that may be used to identify you, such as your name, phone number, e-mail address, postal address, fax number, and credit/debit card details.
We only collect that personal information that you provide to us.
How do we use your personal information?
We collect and use the personal data that you provide to us to process your orders and to fulfil your requests. We may pass your personal data to third parties in order to process your orders and fulfil your requests (such as Royal Mail, etc.). We also use your personal information for administration purposes and to comply with the law. We may need to share your personal information with our suppliers, vendors, agents, and government agencies, as applicable, for these purposes.
We will not provide or sell your personal data to other companies for marketing purposes.
How do we protect personal information?
We take reasonable measures to keep personal information submitted to us secure, accurate, and up-to-date.
If your personal details change, please help us to keep your information accurate and up-to-date by promptly notifying us.
Children and Privacy
Our web Site does not offer information intended to attract children.
Olivier Laudus Design Limited does not knowingly solicit personal information from children.
By subscribing to our mailing list you agree to receive e-mail or other communications from us.
You can unsubscribe at any time by contacting us by e-mail or by any other means as shown on the Contact Us page of this Site.
"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
What are 'cookies' and how are they used?
A cookie is a small text file containing information that a web site transfers to your computer's hard disk for record-keeping purposes.
When entering your details during the ordering process you may choose to store these details for future use. In this case, that information will be stored in a Cookie.
If you choose not to store these details no cookies will be placed on your computer.
In addition, Session Cookies are used to assist in the online ordering process. These Cookies only exist during that process. They are not placed on your computer's disc and are automatically deleted when you close your browser.
If you have any questions or concerns regarding this Site or about our collection, use or disclosure of your personal information, please contact us by e-mail or by any method shown on the Contact Us page of this Site.